Store Policies

How do I place an order?

Please use the online shopping cart to place orders.

Questions before you order? Don't hesitate to email us at support@nettracing.com or call us at 1-800-668-5280.

When can I reach you?

Our normal business hours are 10:00 AM to 6:00 PM (Central Time), Monday through Friday.

Call 1-800-668-5280 or email support@nettracing.com.

Where do you ship?

We ship to the United States only.

What if the size is wrong?

Size exchanges have no restocking fee.

All returns for exchange or credit must be started within 14 days of delivery. We only accept unused products in original condition with original packaging for return.

Can I return an item?

• All returns for exchange or credit must be started within 14 days of delivery.
• We only accept unused products in original condition with original packaging for return.
• The returned item must be able to be resold as new.
• Boots, frames, wheels or bearings may not be mounted in any way to qualify for a credit.
• Boots may not be molded to qualify for a credit.

What can't be returned?

Special orders and sale items may not be returned.

Is there a restocking fee?

All product returns except size exchanges will require a 15% restocking fee.

Who pays return shipping?

Shipping cost for any returned item is the sole responsibility of the customer.

How am I credited?

When your returned item has been received, you will be credited for the item minus the restocking fee.

If you're returning equipment that initially had free shipping, the initial shipping cost will be deducted from the amount credited back to you.